Keep Hospitality Human. Why Bennett Hay partnered with Kanpla.

Hospitality, at a turning point

For Bennett Hay, the philosophy has always been simple: keep hospitality human. But workplace hospitality itself is changing fast. It's no longer just about serving lunch - it's about creating places people genuinely want to be, and a benefit employers are proud to offer.

This year marked a milestone for the team: their highest growth in fifteen years, with turnover approaching £20 million. Reaching that point changes things. Preparing for the next fifteen years means building the business differently - without losing what makes Bennett Hay, Bennett Hay. That's one of the reasons they partnered with Kanpla.

Darren Collier, Head of Food Operations, Bennett Hayy

Candice Webber Mih, Culinary Director, Bennett Hay

Darren Collier, Head of Food Operations, Bennett Hayy

Candice Webber Mih, Culinary Director, Bennett Hay

Darren Collier, Head of Food Operations, Bennett Hayy

Candice Webber Mih, Culinary Director, Bennett Hay

Darren Collier, Head of Food Operations, Bennett Hayy

Candice Webber Mih, Culinary Director, Bennett Hay

Food has a new dynamic

Carbon footprint, health and wellness, nutrition, and staying fuller for longer. Today's ministry teams have to hit every one of those notes at once, and it's changed who delivers the food, not just what's on the plate. Chefs are coming out of the kitchen and into the front of house, running workshops and getting closer to the people they're feeding.

Behind the scenes, the goal was to remove friction so that shift could happen. No more spreadsheets. No more collating data across five different tools. Everything streamlined onto one platform - simple enough that hospitality people, not tech professionals, could run it confidently. That's what let Bennett Hay focus on what they do best: the food.

Calm, even at full speed

Great workplace hospitality on a busy day looks like this: a calm, welcoming experience for employees and visitors, while everything underneath runs at full speed. This year, Bennett Hay achieved 100% client retention, and that comes down to people, not process.

With the technology working seamlessly in the background, the team can focus on the individual in front of them, not the transaction. It's a small shift with a big effect: more presence, less admin.

’I would love Bennett Hay to be known for our people,’ says Zoe. ‘After fifteen years, that's exactly the foundation they're building the next fifteen on.’

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