With Kanpla, Deloitte UK runs both restaurant setups and a tech-forward coffee bars through one shared setup: centralized menu management, unified reporting, and digital ordering experiences that keep queues down and guests informed.

About Deloitte UK

Deloitte provides professional services across audit, consulting, tax, and advisory. In the UK, Deloitte operates across multiple locations, including offices in London, Birmingham, and Reading.

Challenge: Creating a premium experience at scale

Running food across multiple offices can quickly become complex when each venue has different workflows and systems. Deloitte UK wanted to:

• Improve speed and throughput in London at peak times

• Offer a modern coffee experience with pre-order and clear pickup

• Keep chefs and location teams in control with one source of truth

• Bring menus, marketing, and reporting together across sites

Solution: AI-powered restaurant flow + a coffee bar designed for high throughput

Kanpla connects Deloitte UK’s restaurant and coffee bar experiences, while keeping everything manageable behind the scenes.

London restaurant: AI tills to reduce queues (with a backup-ready setup)

In Deloitte’s London restaurant, AI tills are fully integrated with Kanpla for a modern and flexible front-of-house setup, paired with an intended backup option to support continuity. The result is a faster guest flow and significant queue reductions during busy periods.

Coffee bar: branded kiosks, pre-order, and real-time order visibility

The coffee bar is built around choice and speed:

• Guests can order via fully branded kiosks or pre-order online via. the App

• Baristas produce orders using kitchen display screens, split by workflow (coffee vs. other items)

• A customer-facing order status screen shows what’s being prepared and what’s ready

• Guests receive app notifications when orders are ready, smoothing pickup and reducing crowding

• The app also supports loyalty, pre-ordering, and browsing the main restaurant menu, helping guests explore what’s available across the office
  
  

Centralized menu management and reporting across three offices

Both the restaurant and coffee bar feed into one central menu management and one reporting layer. That makes it easier for chefs and location managers to update menus, run campaigns, and track performance consistently across London, Birmingham, and Reading.

Results

• 42% app adoption, supporting a strong digital guest journey (expected to increase to +70% once the feature set expands for the main restaurant)

• Significant queue reductions in the London restaurant enabled by AI tills

• One connected setup across three offices, with centralized menus and reporting

Looking ahead

With a scalable foundation across all three offices, and a flagship London setup designed for peak-time throughput, Deloitte UK is set up to keep raising the bar on digital convenience and guest engagement without adding operational complexity. Next on the roadmap is nutritional tracking in the app, linking restaurant purchases back to individual guests by recognizing the payment card, so employees can see food insights such as calories, protein etc., while Deloitte maintains a single, centralized operating model for menus, messaging, and reporting.