Hospitalents x Kanpla: From Queues and Clipboards to a Fully Digital Hospitality Operation

With Kanpla's full platform - Kiosk, Sales & Loyalty App, POS, and Banqueting - Hospitalents has rebuilt how its locations operate. The shift isn't just technical. It's changed how guests experience service and how teams experience their work.

Challenge: Peak pressure, manual processes, and limited visibility

Running high-volume hospitality across multiple sites is complex. Before Kanpla, Hospitalents faced a set of familiar but persistent challenges:

1. Queue pressure at lunch peaks created stress for both guests and staff, especially at high-traffic locations in Amsterdam

2. Manual ordering and reconciliation processes consumed significant staff time every day

3. Ordering mistakes and end-of-day admin added friction and reduced accuracy

4. Banqueting relied on ad hoc requests, making planning harder and execution less reliable

5. Limited cross-location visibility made it difficult to steer on KPIs like waste, satisfaction, and efficiency

Hospitalents needed a platform that could handle the full breadth of their operation — from a self-service kiosk at lunchtime to a banqueting order placed a week in advance — without adding complexity.

About Hospitalents

Hospitalents is a contract catering and hospitality operator serving corporate and event clients across multiple locations in the Netherlands. With a reputation for quality service and guest-first thinking, they operate dining, self-service, and banqueting environments where flow, consistency, and personalisation all matter.

Solution: One platform that handles everything - and gives teams back their time

Kanpla connected Hospitalents' entire operation across products and locations, giving teams real-time control and guests a dramatically smoother experience.

Kiosk: The biggest single change to peak-time performance

The introduction of KIOSK has had the most immediate and visible impact. Guests now order independently, faster, and with greater confidence — without needing staff to guide them through the process.

At high-volume lunch locations in Amsterdam, what used to mean queues and manual pressure now means quick, self-service checkouts. Waiting times have dropped significantly, and the working environment for teams has become noticeably calmer and more focused.

The app: transparency, loyalty, and repeat engagement

The Kanpla Sales & Loyalty App has strengthened guest engagement by making the experience more convenient and more transparent. Guests can browse menus, check allergen information, and build repeat behaviour through the loyalty programme — all from their phone.

For banqueting, the app and desktop ordering have replaced a process that previously relied on ad hoc requests. Guests can now plan ahead, order easily, and arrive at events knowing exactly what to expect. That shift has simplified planning for teams and reduced last-minute changes significantly.

Operations: From administration to hospitality

With digital ordering handling the process layer, Hospitalents teams have shifted from checkout guidance and manual reconciliation to guest-focused, hospitality-driven roles. The impact on daily operations is significant:

• Several hours of administrative work saved per location, per week

• Clear reductions in ordering mistakes and manual reconciliation

• End-of-day workload substantially reduced

• Staff feedback is consistently positive: work has become more dynamic, less repetitive, and more rewarding

One platform, full visibility

The strongest results come from running everything - KIOSK, App, POS, and Banqueting - within a single platform. Centralised reporting and consistent data across locations give Hospitalents the visibility to steer more effectively on what matters: guest satisfaction, food waste, and operational efficiency.

Where separate tools previously created reporting gaps, Kanpla now provides one source of truth - from individual transaction data to location-level KPIs.