Bente Van Vlijmen
April 24, 2024
BaxterStorey implements Self-service POS solution powered by Kanpla
As an innovator in the business catering industry, BaxterStorey is actively reducing lunch queues and optimising their digital operations with the integration of Kanpla's solution. Their dedication to a seamless lunch flow ensures their guests at work enjoy a seamless and efficient dining experience.
+10h
Saved Per Week
+200
Daily Lunch Guests
<5s
Checkout Flow
About Company
BaxterStorey is one of the most revolutionizing players in the contract catering landscape since 2004 and has been providing some of the highest quality and most innovative solutions in the industry. Recognised as ‘World Class’ by Hospitality Assured, they’ve set a new standard in the industry with a combination of creative chefs with the best available products. For every client, in every venue, they have created beautiful spaces, exciting menus and friendly teams, so that their guests have the best experience possible.
Challenge
BaxterStorey has made its mark in the Netherlands with rapid expansion. They've begun operations in some of the country's most modern office buildings, housing major corporations. In one of these newly opened office buildings where BaxterStorey operates, as many as 200 people enjoy lunch every weekday. Here, BaxterStorey aims to forge deeper connections with their guests, recognizing that a satisfying lunch greatly enhances the workday experience.
To realize this vision, BaxterStorey set the following objectives:
Enhance the checkout process for customers by making it simple and user-friendly.
Empower their staff to concentrate on food quality and guest interactions, rather than being tied up with the POS system.
Enable the operations team to easily manage and communicate back-end changes.
Minimize unnecessary operational costs and resource expenditures.
“
Our new Kanpla system not only accelerates the checkout process but also reduces the need for dedicated staff assistance, saving us approximately 10 hours of work per week.
”
- Location Manager
Solution
BaxterStorey and Kanpla have teamed up closely to tailor the Kanpla POS solution, refining the interface to better serve the building's kitchen team and guests. This collaboration has resulted in a seamless user experience for hundreds of lunch guests during peak hours. With our newest POS interface with smart tab layouts and intuitive designs, the kitchen staff has cut down their workload by 10 hours per week. This includes time previously spent on supporting checkout processes, menu planning, price management, and gaining insights from sales data. Moreover, the digital menus has enabled the kitchen staff to connect with their guests by communicating dishes and creating excitement.
“Our team and guests have embraced Kanpla's solution; we no longer face queues during peak hours thanks to its fast and efficient POS. This saves me hours on troubleshooting and allows our team to serve even more satisfied guests. ”
”
- Location Manager
Looking ahead
With the advanced POS system and digital signage, Kanpla and BaxterStorey envision a future of streamlined operations and efficient back-office administration. This technology enhances collaboration with their office restaurants, and results in significant time-savings. The reduction in checkout time from 15 to 5 seconds delivers transformative benefits, notably reducing congestion in the office restaurant area. In the near future, a customer-facing app will be rolled out in order to communicate about menus, offers and valuable kitchen feedback. The Kanpla team is beyond excited to further grow with BaxterStorey and achieve continued wins in the competitive modern hospitality landscape.
